Our returns policy

We hope you will be pleased with your purchase. If you are not, and you would like to return an item to us, please note that the process will be slightly different depending on what Product you have purchased.

If you have purchased a Badge or Giles Davies Limited Edition Print, and would like to return it, please contact hello@upbeatcommunities.org and we will process the return and refund you. If the Product was damaged in transit, we will refund you and we will refund the delivery charge. All Products returned must be unused and have all the original packaging and labels attached. If we find that the Product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund or exchange on the Product (unless it was damaged in initial transit).

T-shirts and Tote bags, purchased via Teemill, are not eligible for a refund due to the fact that they are custom made. However, if you have received an item that is defective in any way, you can return this via Teemill by heading to upbeat-communities.teemill.com/returns

If the Product is simply unwanted, you will bear the cost of returning the Product to us and we will not refund your original delivery charge, unless you have exercised your right to cancel the contract under the Consumer Contracts Regulations.

We will not refund any amount beyond the costs of the least expensive, standard delivery we offer.

Refunds will be made within 21 days of your Product being received by us.

Please note that this returns policy does not apply to our Gift Cards (e-cards or physical cards). These count as a donation rather than a purchase, and as such, under Charity Commission rules we are unable to offer you a refund. However, please contact us as hello@upbeatcommunities.org if you would like to discuss the matter further.